The ESTAS 2012
Channel 4’s Phil Spencer Presents Harry Harper Estate Agents with ESTAS 2012 Shortlisted Certificate
If you’re a fan of Channel 4′s long running ‘Location, Location, Location’ and more recently ‘Secret Agent’, you’ll know property expert Phil Spencer recognises a good estate agent when he sees one.
Harry Harper Estate Agents was shortlist by its Landlords and Tenants as one of the ‘Top 10’ Letting Agents in Wales in the 2012 ESTAS (Estate Agent and Letting Awards).
Phil Spencer presented Harry Harper Estate Agents with award at the ESTAS’ luncheon held at the Hilton Park Lane hotel in London.
Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time.”
Harry Harper were shortlisted as one of the top 10 lettings agents for their excellent customer service as voted for by their landlords and tenants during the course of 2011.
On top of that Harry Harper’s Managing Director, Benjamin Churchill was shortlisted in the top 25 for excellent customer service throughout the entire United Kingdom.
The awards were based on feedback from customers who were asked about the service they have received from their estate agents. More than 33,000 votes were cast – making the ESTAS the biggest property industry consumer survey of its kind.
Benjamin Churchill, Managing Director said “We at Harry Harper Estate Agents are overwhelmed with the support from our customers and will endeavour to keep our levels of personal customer service second to none. The award goes to show how hard we have worked and means so such because to us knowing we have the backing and trust of our customers!”
Want to know our secret? We are open, honest and really want to get your properties moving!
We at Harry Harper Estate Agents are firm believers in doing what we say we’re going to do, which is a common complaint about most other agents. Not only that but better communication with our vendors, landlords and house-hunters alike, make a noticeable difference.
Thank you to everyone that voted for us!
Red Ribbon 2013
Red Ribbon Awards 2013 – Creating The Magic For Family Businesses : Customer First Award
The prestigious Red Ribbon Awards 2013 were held on Friday 5 July at the LancasterLondon Hotel where 200 guests from around the UK came to celebrate the achievements of the finest family businesses around the country.
The highest accolade for British family businesses, the Red Ribbon Awards are the only national awards to recognise the incredible contribution family businesses of all sizes make to the British economy. Now in it’s fourth year, the annual awards ceremony was a dazzling event bringing together eminent guests from some of the UK’s biggest and most-loved family businesses including East End Foods, The Cambridge Satchel Company and The Goring Hotel.
Hosts of the awards, Family Business Place are delighted to announce that Harry Harper is the winner of the Red Ribbon Award for ‘Customer First’, sponsored by Ashbourne Insurance.
Anita Brightley-Hodges, MD of Family Business Place says, “Harry Harper were chosen as winners for their commitment to treating every single customer as an individual, for their personal service which is top of the agenda and because judging by feedback, they are providing an excellent standard of customer service. We are delighted to present Harry Harper with this prestigious accolade and wish them continued success in running a fantastic family business.”
Benjamin Churchill, Managing Director of Harry Harper Estate Agents says, “Being nominated for such a prestigious award by one of our valued customers was fantastic, we couldn’t have asked for anything more. To be shortlist for the award alone is an amazing achievement and goes to show that the extra work we put in for our clients goes along way. Winner the award, was overwhelming and unbelievable! The competition was very strong and we where up against some of the most prestigious family run businesses in the UK. We are very pleased with all the team that have worked so hard in making sure that the customer does always come first. We are proud to say our award for Customer First and has put the Harry Harper Estate Agents on the family business map.”
Winner of the ‘Lifetime Achievement’ award, Michel Roux Jr treated guests to an after dinner speech of his journey following in the footsteps of his father and uncle, the great Roux brothers, followed by entertainment from the Military Wives Choir and a Charity Auction with money-can’t-buy prizes which raised almost £10,000 for Help for Heroes and Fields of Life.
The ESTAS 2014
PHIL SPENCER ANNOUNCES THE TOP AGENTS IN THE UK
Harry Harper Estate Agents has won an award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group
The Cardiff based estate agency received the Silver Award in the Letting Agents of Wales category at the prestigious Estate & Letting Agent Awards 2014.
The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at The Hilton, Park Lane, London attended by over 700 of the UK’s top estate and letting agents and suppliers in the industry.
The awards, celebrating their 11th year are known throughout the industry as the ESTAS. The ESTAS determines the best estate and letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 32,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said; “The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.
Simon Brown who owns the ESTAS also addressed the audience “winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.”
Benjamin Churchill, managing Director of Harry Harper Estate Agents said “We are absolutely thrilled to be recognised at this year’s ESTAS. To be awarded the Silver Award for Wales is a tremendous achievement for us. It means so much to us as we know it’s our customers who have judged and rated our performance. We take our levels of customer service very seriously because we know that our clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”
Alex Chesterman, Founder & CEO of headline sponsor Zoopla Property Group said “This is our fifth year of sponsoring the ESTAS and we are delighted to be once again supporting this key industry event. The ability to collect and act on customer feedback is essential to the success of any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business. Congratulations to all those shortlisted this year.”
The ESTAS 2015
PHIL SPENCER ANNOUNCES TOP AGENTS IN THE UK
Harry Harper Estate Agents wins a selection of awards at The ESTAS 2015, the most prestigious estate & letting agent awards in the UK sponsored by Zoopla Property Group
The Cardiff based agency received the Bronze Award in Lettings in Wales. Along with receiving two ‘Best in County’ awards for Cardiff rated by both our Landlords and Customers.
The awards, celebrating their 12th year are known throughout the industry as The ESTAS. The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, over 25,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said
“The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. The ESTAS help agencies to focus on customer service levels and that’s why firms keep coming back year after year”.
Estate & letting agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown who owns the ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows an agent’s commitment to their customers and to be shortlisted is a great achievement in itself. For the winners this is the highest accolade they can receive in the industry.”
Benjamin Churchill, Managing Director of Harry Harper Estate Agents said “We are absolutely thrilled and delighted to be recognised at this year’s ESTAS. Winning 3 awards at the ESTAS ceremonies is an outstanding achievement and I can’t praise our staff enough. It means so much to us as we know it’s our customers who have judged our performance and appreciate how we always go that extra mile for them. We take our levels of customer service very seriously because we know clients have a choice and are proud to say they have chosen to support us. We have always been very proud of the personal service and this proves we are delivering what we promise.”
Alex Chesterman, Founder & CEO of headline sponsor Zoopla Property Group said “This is our sixth year of sponsoring the ESTAS and we are delighted to be once again supporting this key industry event. The ability to collect and act on customer feedback is essential to the success of any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business. Congratulations to all of this year’s winners”.
2015 Real Estate & Property Awards
We have been named;
Best Residential Letting Agent – Wales
The Real Estate & Property Awards 2015 have been launched to celebrate the people and firms whose responsibility it is to shape and steer the industry in what is traditionally a highly volatile and occasionally unpredictable sphere.
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