Advice To Tenants

Holding Deposit Charge

A preliminary payment is required before the processing of the application and preparation of documentation. The holding deposit charge is equivalent to one weeks rent plus VAT, subject to a minimum fee of £200.00 plus VAT (£240.00) for one tenant. Each additional tenant is charge at £100.00 plus VAT (£120.00). If the tenant(s) withdraws from the proposed agreement or references are known to be unsatisfactory then the preliminary payment will be forfeited, however if the Landlord withdraws, the preliminary payment will be returned to you in full minus the credit reference costs if incurred.

Comprehensive References 

References will be obtained by HomeLet, our external credit-referencing agency. HomeLet referencing process carries out the following checks; Credit Check, Previous Landlord Reference, Employment Reference, Electro Roll Search, Adverse Credit Search. 

The cost of this service is £50.00 including VAT per tenant being referenced. The cost for an overseas reference is £50.00 including VAT per overseas tenant.

Guarantor referencing is charged at £75.00 including VAT per guarantor.

First Months Rent

The first month’s rent is paid on the move in day. This payment must be made in cleared funds only.

Bond Deposit

A security deposit equivalent to one months rent plus £100.00 (cleared funds only) will be required against unpaid bills and dilapidations. This payment is required no later than 7 days from paying the Holding Deposit Charge. The Bond Deposit will then be registered with a government scheme of our choosing. Documentation supporting the bond deposit will be released to you on your move in day. 


Gas, electric, water rates and council tax must be transferred into the Tenant’s name at the commencement of the Tenancy. We will inform the utility companies of your details, move in date and opening meter readings. Please note it is the tenant’s responsibility to ensure that your utility accounts have been set up correctly and that this is completed.

Monthly Rent Payments

We would like to make all tenants aware that rent will be due by the contract tenancy date every month. Standing orders will be set up to ensure this, however due to banking delays standing order mandates will be set up four days in advance of the rent due date. If you do not wish to set up a standing order, you can pay into our office in cleared funds only. We do not accept cheques for rental payments.

Moving-In Monies

Move-in monies can be paid by bank transfer prior to your move in day, or cleared funds on the day of move in. The payment must be in cleared funds prior to your move-in date. Please note, if funds are not cleared and confirmed by our accounts team, keys will not be released.


We operate a strict no pets policy for all of our letting properties. If you do have a pet, and would like to let one of our properties, this request would need to be declared as a special request when reserving the property. It is then the Landlord who will decide to approve or decline your application. If you application is approved you would be required to pay an additional charge of £200.00. £100.00 is non-refundable and will be used at the end of the tenancy to fumigate the property. The remainder £100.00 will be registered with your bond deposit and will be released at the end of your tenancy subject to the terms of your tenancy agreement.

Late Fees

If your rent is late, a late fee of £30.00 plus VAT (£36.00) will be charged to your account.

Tenancy Renewal Fees

In the event that you wish to renew your tenancy agreement, a fee equivalent to one weeks rent plus VAT, subject to a minimum of £200.00 plus VAT (£240.00) will be charged.

If you require any further advice, please contact us on 02920 310 555.

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